How does Team billing work?

Team billing occurs at the end of each billing period. For example, if you create a team with 10 active members, then 30 days later, you will be billed for 10 members.

If you remove members or cancel your subscription in the middle of the pay period, you will still be able to analyze your members’ data through the end of the pay period and receive one final bill before the subscription updates or cancellation takes effect.

How do active and inactive members count towards Team billing?

Teams can have active and inactive members. You can control member status on the Member page of the Team Dashboard.

Active members count towards your monthly bill. Inactive members do not. If you activate a member at any point during a billing cycle, that member will count towards your active member tally for that billing cycle.

How to activate your Team Pro subscription

Once your team is created (see: How to create a Team), you can activate your Team Pro subscription at any time during your trial. Your Team’s trial may expire, at which point you will no longer be able to view your Team Members’ data; however, upon activation you will be able to see it again.

Follow these steps to activate your Team Pro subscription:

Updating Billing Credit Card

To update your Team’s billing credit card, navigate to the Team Dashboard, sign in as the Team Owner account, and follow these steps:

Invite Members to Your Team

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Data Table Overview

< Back to Support Search for: data table Related articles Data Table Overview Search for: Or click here to contact us directly ← Insights Overview Invite Members to Your Team...

Insights Overview

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Group Chart Analysis

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Individual Chart Analysis

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Accepting Team Member Requests

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Prevent Members from Seeing Each Other

< Back to Support Search for: prevent Related articles Prevent Members from Seeing Each Other Search for: Or click here to contact us directly ← Import Member List - Saving a CSV for Import Accepting Team Member Requests...

Promote Team Member to Admin

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Cancel Team Subscription & Delete Team

We can usually fix any challenges that you might run into, so please feel free to reach out to us at support@elitehrv.com or through the contact boxes within the platform if we can help with anything.

Hide Readiness Score from Team Members

It is often useful to hide the Daily Relative Balance Gauge from your Team Members. This gives you greater control over the message they receive from the app, and encourages them to speak to you (the Team Owner or Administrator) for additional instructions.

How to create a Team

Create a team from the Team Dashboard, found here: https://elitehrv.com/dashboard

The following video provides step-by-step instructions:

How can I share HRV data with my coach or health practitioner?

The best way to share your Heart Rate Variability data with your coach or health practitioner is via the Elite HRV Team Dashboard.

Have your coach or health practitioner create a team at https://elitehrv.com/dashboard (if they already have an Elite HRV account, they can use that same account to login there).