How does Team billing work?

by | Aug 18, 2016

Team billing occurs at the end of each billing period. For example, if you create a team with 10 active members, then 30 days later, you will be billed for 10 members.

If you remove members or cancel your subscription in the middle of the pay period, you will still be able to analyze your members’ data through the end of the pay period and receive one final bill before the subscription updates or cancellation takes effect.

How do active and inactive members count towards Team billing?

by | Feb 17, 2016

Teams can have active and inactive members. You can control member status on the Member page of the Team Dashboard.

Active members count towards your monthly bill. Inactive members do not. If you activate a member at any point during a billing cycle, that member will count towards your active member tally for that billing cycle.

How to activate your Team Pro subscription

by | Feb 15, 2016

Once your team is created (see: How to create a Team), you can activate your Team Pro subscription at any time during your trial. Your Team’s trial may expire, at which point you will no longer be able to view your Team Members’ data; however, upon activation you will be able to see it again.

Follow these steps to activate your Team Pro subscription:

Updating Billing Credit Card

by | Feb 15, 2016

To update your Team’s billing credit card, navigate to the Team Dashboard, sign in as the Team Owner account, and follow these steps:

Invite Members to Your Team

by | Feb 14, 2016

< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...

Data Table Overview

by | Feb 14, 2016

< Back to Support Search for: data table Related articles Data Table Overview Search for: Or click here to contact us directly ← Insights Overview Invite Members to Your Team...

Insights Overview

by | Feb 14, 2016

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Group Chart Analysis

by | Feb 14, 2016

< Back to Support Search for: group Related articles Group Chart Analysis Search for: Or click here to contact us directly ← Individual Chart Analysis Insights Overview...

Individual Chart Analysis

by | Feb 14, 2016

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Accepting Team Member Requests

by | Feb 14, 2016

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Prevent Members from Seeing Each Other

by | Feb 14, 2016

< Back to Support Search for: prevent Related articles Prevent Members from Seeing Each Other Search for: Or click here to contact us directly ← Import Member List - Saving a CSV for Import Accepting Team Member Requests...

Promote Team Member to Admin

by | Feb 14, 2016

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Cancel Team Subscription & Delete Team

by | Feb 14, 2016

We can usually fix any challenges that you might run into, so please feel free to reach out to us at support@elitehrv.com or through the contact boxes within the platform if we can help with anything.

Hide Readiness Score from Team Members

by | Feb 14, 2016

It is often useful to hide the Daily Relative Balance Gauge from your Team Members. This gives you greater control over the message they receive from the app, and encourages them to speak to you (the Team Owner or Administrator) for additional instructions.

How to create a Team

by | Feb 12, 2016

Create a team from the Team Dashboard, found here: https://elitehrv.com/dashboard

The following video provides step-by-step instructions:

How can I share HRV data with my coach or health practitioner?

by | Feb 12, 2016

The best way to share your Heart Rate Variability data with your coach or health practitioner is via the Elite HRV Team Dashboard.

Have your coach or health practitioner create a team at https://elitehrv.com/dashboard (if they already have an Elite HRV account, they can use that same account to login there).