Team billing occurs at the end of each billing period. For example, if you create a team with 10 active members, then 30 days later, you will be billed for 10 members.
If you remove members or cancel your subscription in the middle of the pay period, you will still be able to analyze your members’ data through the end of the pay period and receive one final bill before the subscription updates or cancellation takes effect.
How to activate and deactivate Members, Admins and Team Owners from your Team Membership Billing.
How to make sure you are importing your Team Dashboard Export CSV file in the correct format into excel or other external software.
Teams can have active and inactive members. You can control member status on the Member page of the Team Dashboard.
Active members count towards your monthly bill. Inactive members do not. If you activate a member at any point during a billing cycle, that member will count towards your active member tally for that billing cycle.
Once your team is created (see: How to create a Team), you can activate your Team Pro subscription at any time during your trial. Your Team’s trial may expire, at which point you will no longer be able to view your Team Members’ data; however, upon activation you will be able to see it again.
Follow these steps to activate your Team Pro subscription:
To update your Team’s billing credit card, navigate to the Team Dashboard, sign in as the Team Owner account, and follow these steps:
We can usually fix any challenges that you might run into, so please feel free to reach out to us at email@example.com or through the contact boxes within the platform if we can help with anything.
It is often useful to hide the Daily Relative Balance Gauge from your Team Members. This gives you greater control over the message they receive from the app, and encourages them to speak to you (the Team Owner or Administrator) for additional instructions.
Create a team from the Team Dashboard, found here: https://elitehrv.com/dashboard
The following video provides step-by-step instructions:
The best way to share your Heart Rate Variability data with your coach or health practitioner is via the Elite HRV Team Dashboard.
Have your coach or health practitioner create a team at https://elitehrv.com/dashboard (if they already have an Elite HRV account, they can use that same account to login there).
Exporting data from the Web Dashboard is accomplished from the Data tab. The following video illustrates the current steps.
Heart rate spikes during a reading may be caused when the app receives an erroneous R-R interval from the monitor.