by Jason Moore | Aug 18, 2016
Team billing occurs at the end of each billing period. For example, if you create a team with 10 active members, then 30 days later, you will be billed for 10 members.
If you remove members or cancel your subscription in the middle of the pay period, you will still be able to analyze your members’ data through the end of the pay period and receive one final bill before the subscription updates or cancellation takes effect.
by Jason Moore | Apr 10, 2016
How to activate and deactivate Members, Admins and Team Owners from your Team Membership Billing.
by Jason Moore | Feb 28, 2016
How to make sure you are importing your Team Dashboard Export CSV file in the correct format into excel or other external software.
by Jason Moore | Feb 17, 2016
Teams can have active and inactive members. You can control member status on the Member page of the Team Dashboard.
Active members count towards your monthly bill. Inactive members do not. If you activate a member at any point during a billing cycle, that member will count towards your active member tally for that billing cycle.
by Jason Moore | Feb 15, 2016
Once your team is created (see: How to create a Team), you can activate your Team Pro subscription at any time during your trial. Your Team’s trial may expire, at which point you will no longer be able to view your Team Members’ data; however, upon activation you will be able to see it again.
Follow these steps to activate your Team Pro subscription:
by Jason Moore | Feb 15, 2016
To update your Team’s billing credit card, navigate to the Team Dashboard, sign in as the Team Owner account, and follow these steps:
by Elite HRV | Feb 14, 2016
< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: data table Related articles Data Table Overview Search for: Or click here to contact us directly ← Insights Overview Invite Members to Your Team...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: group Related articles Group Chart Analysis Search for: Or click here to contact us directly ← Individual Chart Analysis Insights Overview...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: prevent Related articles Prevent Members from Seeing Each Other Search for: Or click here to contact us directly ← Import Member List - Saving a CSV for Import Accepting Team Member Requests...
by Elite HRV | Feb 14, 2016
< Back to Support Search for: Support Related articles Heart Rate Spikes During Reading Hide Readiness Score from Team Members Overnight or Long Term Readings on Elite HRV Android Permissions Cancel Team Subscription & Delete Team Search for: Or click here to...
by Elite HRV | Feb 14, 2016
We can usually fix any challenges that you might run into, so please feel free to reach out to us at support@elitehrv.com or through the contact boxes within the platform if we can help with anything.
by Elite HRV | Feb 14, 2016
It is often useful to hide the Daily Relative Balance Gauge from your Team Members. This gives you greater control over the message they receive from the app, and encourages them to speak to you (the Team Owner or Administrator) for additional instructions.
by Elite HRV | Feb 12, 2016
Create a team from the Team Dashboard, found here: https://elitehrv.com/dashboard
The following video provides step-by-step instructions:
by Jason Moore | Feb 12, 2016
The best way to share your Heart Rate Variability data with your coach or health practitioner is via the Elite HRV Team Dashboard.
Have your coach or health practitioner create a team at https://elitehrv.com/dashboard (if they already have an Elite HRV account, they can use that same account to login there).
by Elite HRV | Feb 12, 2016
Exporting data from the Web Dashboard is accomplished from the Data tab. The following video illustrates the current steps.
by Elite HRV | Jan 24, 2016
Heart rate spikes during a reading may be caused when the app receives an erroneous R-R interval from the monitor.